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Remote Computer repair Services Heidelberg-3084

Need help right away, or for something quick? We Can Help!

Connect to a live technician right away

and get 30 minutes of service for only

*time over 30 minutes is billed at $15.00/15 minutes



  • Speed up a slow computer
  • Remove a Virus, Spyware or Trojan
  • Fix error messages and repair the registry
  • Setup a new printer
  • Install Antivirus or Antispyware
  • Configure an Email Account
  • Setup and update your Ipod or Zune
  • Configure backup software


  • Available 7 Days a Week.
  • Sit back and watch our technician fix your Pc or Mac
  • No surcharges or additional fees
  • Secure and Reliable Technicians

For questions call (03) 9015 4222 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

To begin using Remote Support:

1. Phone us on (03) 9015 4222 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and one of our service technicians will assist you.

2. Once your remote support service has been booked, We will phone you to ask you what your problems are, then assess if a remote support Session can fix your issues.

Remote support done right!

Remote tech support is a powerful tool which allows our technicians to screen-share and control any Mac, PC or Linux computer system, allowing us to assist clients as quickly and efficiently as possible. Unlike other providers, we use the safest most secure remote support solution on the market. We're providing enterprise level remote support directly to the home and small business computer user.

What does it take to provide the best?

By combining the convenience of remote support and the backing of our local full service repair center, we can appropriately handle any and all tech support needs. Unlike almost all other remote support companies, every one of our technicians is located right here in Melbourne. This means no language or cultural barriers and no poor quality internet phone calls. For anything outside the scope of remote support we offer service in our local repair facility, something most providers can’t claim. We won’t push monthly or yearly subscriptions, recommend any unnecessary software or hardware upgrades, or push unneeded services.


  • Use us only when you need.
  • Monthly or yearly subscriptions not required.
  • Local support staff.
  • Highest resolution rate available.
  • Backed by our local repair center.
  • Support for all platforms and operating systems.
  • No high pressure sales tactics.
  • No trace left behind.
  • No access without your consent.
  • Installing or updating a software applications.
  • Adding peripherals such as a printer or camera.
  • Installing the latest security and performance updates.
  • Removing unneeded applications to boost system performance.
  • Virus and Trojan Removal.
  • System cleanups to maximize performance and stability.
  • Getting assistance with learning or using a new or program.
  • Setting up and managing backups to protect from data loss.
  • Assistance with organizing files and folders.
  • Removing conflicts and compatibility issues.


Your privacy and security are critical.

Don’t let just anyone access your personal computer, trust the local reputable team. In order to provide our clients with the highest level of privacy, security and safety, we’ve invested in the most advanced technology available. We use a high end system., which is a server type appliance that lives at our office and facilitates a direct computer to computer connection with no middleman. All sessions are fully encrypted and no software is installed on clients systems. Most remote IT services use cheaper, less secure cloud/web based applications which may stay installed on your system after the remote support session concludes.

An honest approach to remote support.

Remote support offers a lot of great capabilities and convenience, however this type of support does have substantial limitations. Many providers claim that just about any issue can be resolved remotely, and unfortunately this simply isn’t the case. Many critical and fundamental hardware components can only be properly tested by powering down the system and booting to special diagnostic tools or removing/testing hardware components. Often, hands on access to a computer is needed for proper evaluation and repair. For example, in cases where data recovery is needed, remote support will actually heighten the risk of data loss. Virus and malware infections can be removed remotely.