Tech trouble? Fixed at your door in 30 minutes.

“My 78-year-old father-in-law got a call from someone claiming to be from Microsoft saying his computer was infected and he needed to remote in. He'd already typed in his credit card number before hanging up. I called this company in a panic on a Sunday evening and they had a tech at our place by Monday 9am. Cancelled the card, wiped whatever had been installed, set up call screening so unknown numbers go straight to voicemail, and sat with my father for twenty minutes explaining how the scam actually works. He's not embarrassed about it anymore and he's actually grateful he called instead of letting them in again. Can't overstate how much that visit meant to our family.”

“PC was running slow and I kept getting these annoying pop-ups saying 'your computer has a virus, call 1300-XXX-XXXX.' I'd been closing them for weeks thinking they were just ads. The tech found it was a malicious browser extension that had been sitting there for months – not a real virus but absolutely designed to scare you into calling a fake support line. Removed it, cleaned the registry entries, and showed me exactly how to spot the difference between a legit Windows warning and a scam pop-up. $95 call-out. Worth every cent.”

“I run the front desk at a small physio clinic in GardenVale and we get hit with phishing emails weekly now – fake invoice requests, 'your Microsoft 365 has expired' nonsense, the works. Micropls came out, set up proper email filtering rules on our Office 365 tenant, configured SPF/DKIM records that our old IT guy never bothered with, and did a thirty-minute run-through for my two receptionists on what to do when something looks off. We've had zero phishing hits since. That's been four months.”

“Needed a new SSD in my desktop because it was taking eleven minutes to boot. Straightforward job, done in forty minutes. But the tech also noticed I'd got one of those 'your PC is infected' pop-ups earlier that week and had actually almost called the number on it. He spent ten extra minutes (no charge) showing me how to identify the scam and set up Windows Defender's firewall properly so that junk can't re-infect. Small thing but it made a difference. Good bloke, knows his stuff.”

“Called Micropls because my laptop was making a clicking noise and I was terrified I'd lose everything. Turned out to be the HDD failing – he backed up the whole drive that day before it went completely. But honestly the reason I'm leaving this review is what happened two weeks later. I got one of those text messages: 'Your Westpac card has been compromised, call 1300-XXX now.' I almost did. Then I remembered what robert had shown me during the visit about SMS spoofing. I called Westpac on the number on the back of my card instead. It was a scam. They'd set up that whole education session as part of the support plan and it literally saved me from handing over my details.”

“Gaming PC build plus ongoing support subscription. The tecnician Robert came out, assembled the rig, ran cable management so it actually looks decent, stress-tested for two hours. All good. But I'll be honest the reason I'm on the monthly plan now is the scam-protection side. My mum in Kew was getting these calls three or four times a week from 'Microsoft' and 'Centrelink.' They set up caller ID blocking on her landline, configured her phone to only ring for saved contacts, and sent me a weekly summary of what's been blocked. She's had peace of mind and I haven't had to drive over every weekend to check on things.”

“Very professional from start to finish. My desktop was infected with something that was mining crypto in the background – CPU sitting at 100% and my electricity bill had doubled. He identified the process, removed it, scanned for any persistence mechanisms, then spent a good twenty minutes talking me through how it probably got in (a 'free software' download from a sketchy site). Also set up ad-blocking at the router level so that kind of junk gets filtered before it reaches any device in the house. Problem solved and I actually learned something.”

“I'm not young and I'll admit I fell for one of those 'your computer is slow, let us help you' pop-ups last year. Ended up giving a guy remote access for about ten minutes before my daughter noticed something was wrong. This company came out, did a full forensic clean (his words, not mine), reset all my passwords, enabled two-factor auth on my email and banking, and set up a simple rule: any pop-up that tells me to call a number gets the red X, full stop. He didn't make me feel stupid. That mattered.”

“Our little bookshop in Armadale runs on two desktops and a printer. One of them started acting weird – files disappearing, programs opening on their own. We thought it was just Windows being Windows. The tech found a keylogger that had been installed via a fake 'Adobe update' email. Removed it, changed all our supplier login credentials, set up proper email authentication so those fake emails bounce at the gateway. Also did a quick security check for the other PC and the till system. Thorough. We're on their quarterly check-up plan now.”